Exchange Policy

Exchange Policy

Exchanges will be honored within 7 days of purchase. Watches returned for exchange must be in original condition. No refunds will be issued for exchanges.

The purchaser will be responsible for shipping the watch for exchange to our registered place of business and also bear the shipping cost from our registered place of business to required destination.

 

Insurance

For your protection we recommend you insure your return shipment. We cannot be held responsible for items that lost in transit.

NO REFUNDS WILL BE ISSUED UNTIL MERCHANDISE IS RECEIVED.

 

Contact  

If you have questions or would like assistance with a return, please contact us toll free at

(65) 6841-0833, 
Monday-Friday, 10:00am-3:00pm 

 

Return Address

Please securely pack your watch with all original materials, manuals and warranty cards that were enclosed in the original box and mail to:

Universal & Sons Pte Ltd
2 Kallang Pudding Road
#02-01 Mactech Building
Singapore 349307